Warranty Policy
For the products we distribute, the mandatory warranty and liability regulations are governed by Government Decree No. 270/2020 (VI. 12.), Government Decree No. 151/2003 (IX. 22.), ITM Decree No. 18/2020 (VI. 12.), and NGM Decree No. 19/2014 (IV. 29.).
The seller's liability for warranty and guarantee, as well as the procedures for managing warranty and guarantee claims for products sold under a contract between a consumer and a business, are based on the provisions of Government Decree No. 270/2020 (VI. 12.), ITM Decree No. 18/2020 (VI. 12.), NGM Decree No. 19/2014 (IV. 29.), the Civil Code (Ptk.), and Government Decree No. 151/2003 (IX. 22.).
Please keep the warranty certificate received with the products in order to enforce your warranty and guarantee rights!
Warranty Claims Cannot Be Validated If:
- The malfunction was caused by improper use or deviation from the user manual,
- Improper transportation or storage caused the malfunction,
- External factors or conditions not related to the device caused the issue (e.g., improper voltage, extension cords, generators, etc.),
- The device has already been repaired by someone other than the authorized service centers listed in the warranty certificate.
Important information about warranty rights and deadlines can be accessed here.